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  • How do I register?
    You can go to our Become A Member tab and use your email and create a password.
  • Why should I become a registered user?
    By becoming a registered user, Street SimpliCity will provide our customers with monthly deals and notifications for our new styles and outfits.
  • How do I change my account information?
    You can change your account information by going to the Account Settings Tab and providing your current email and password.
  • How do i reset my password?
    You can change your account password by going to the Account Settings Tab and providing your current email and password.
  • I do not see the answer that i am looking for, how do i reach customer service?"
    You can contact our company at (718) 268-3137 extension 3631
  • Can I order by phone?
    Yes, you can call our company and order by phone.
  • What kinds of payment methods do you accept?
    1. Login with VEI Portal account and pay from US Network Bank account 2. Pay with US Network Bank credit card 3. Purchase on account (pay later by bank transfer after receiving an invoice). Non-US PEs: please use this payment option.
  • Can I modify or cancel my order?
    If you wish to cancel your order you may contact customer service with your proof of purchase and we can then provide a refund or modify your order.
  • How do I know what size to choose?
    Our clothing sizes range as the standard size charts for the United States. Our easy to read size charts are provided for each and every item on the website.
  • How can I check on the status of my order?
    You can put your email address in and your order number in our website. The order number shows up under the receipt for the order.
  • What kinds of shipping options do you offer?
    We offer standard ground shipping, Express shipping, and Next day shipping.
  • How do I track my package after it has been shipped?
    You can put your email address in and your order number in our website. The order number shows up under the receipt for the order.
  • I think my package was lost or stolen. What do I do now?
    If your package was lost or stolen, you should contact customer service providing proof of your purchase order. We can then provide you a refund or replace your package.
  • What is your return policy?
    Return within 30 days with tags in order to recieve a proper refund.
  • How soon will I recieve a refund for my return?
    Approximately 5-7 business days.
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